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I just attended your Advanced Marketing Seminar through the National Alliance in Brookfield, Wisconsin. Wow! You really enlightened me as to how much power the Internet can have in the marketing process. I am excited to bring these ideas to the agency. — Alice Barbeln, CIC

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Resilience (and the Incredible Power of Slow Change)

A recent blog posting by marketer Seth Godin caught my attention, and I’d like to share it with you in its entirety:

Most existing systems (organizations, cities, careers, governments) are resilient to external shocks. If they weren’t, they wouldn’t still be here. Earthquakes, edicts, and emergencies come and they go, but the systems remain.

And yet, it’s the emergencies we pay attention to.

No single event demolished the music business. It was a series of slow changes over the course of two decades, all the way back to the CD.

Smoking killed far more people than terrorists ever did. It’s just not as dramatic.

No single technology destroyed the business model for newspapers. Sure, Craigslist hastened their demise, but the writing has been on the wall for a decade or more.

Your career won’t be made or broken on the back of one interview, one meeting, one sales call. Sure, it might help (or hurt), but the sudden impact of one event isn’t sufficient to change everything forever.

The slow changes in the media landscape are accelerating and virtually every pre-digital system is in danger. The slow changes in the marketing landscape are in their second decade and these changes will have their effects on every business and cause as well.

Cultural shifts create long-term evolutionary changes. Cultural shifts, changes in habits, technologies that slowly make a product or a system obsolete are the ones that change our lives. Watch for shifts in systems and processes and expectations. That’s what makes change, not big events.

Don’t worry about what happened yesterday (or five minutes ago). Focus on what happened 10 years ago and think about what you can do that will make a huge impact in six months.

The breaking news mindset isn’t just annoying; it may be distracting you from what really matters. As the world gets faster, it turns out that the glacial changes of years and decades are becoming more important, not less.

Living in Nashville, the references to publishing and music (the number two and number three businesses, respectively) caught my attention. There are also parallels to the insurance business. No single event will destroy the distribution system known as independent agents. Yet it seems undeniable that slow changes over the last number of years are dramatically changing how agencies need to interact with clients and prospects.

As Godin suggests, “Watch for shifts in systems and processes and expectations. That’s what makes change, not big events.”

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Speaking of Mobile Apps…

“There’s an app for that” is Apple’s catch phrase to promote the literally thousands of applications that can be downloaded to an iPhone. Whether you want to check the weather or traffic, bide time playing a game, or study a new language, there is likely a free or paid application that you can access.

While Apple may be best known for mobile apps, BlackBerry, Android, and other devices also have a huge range of apps available in their stores, as well as in those operated by mobile service providers.

To get a better sense of what’s popular and what’s not now, Nielsen recently launched its App Playbook, surveying more than 4,200 people who had downloaded an application in the past 30 days.

  • 21% of American wireless subscribers had a smartphone in Q4 2009, up from 19% in the previous quarter and significantly higher than the 14% at the end of 2008.
  • 14% of mobile subscribers have downloaded an app in the last 30 days.
  • Average number of apps—Smartphone: 22; Feature phone: 10; BlackBerry: 10; iPhone: 37; Android: 22; Palm: 14; Windows Mobile: 13.
  • Games are the most downloaded apps—both free and paid.
  • Facebook, Google Maps, and Weather Channel are the most popular apps across smartphones.
  • Social Networking: Facebook is clearly the favorite app, but MySpace is hugely popular among teens; LinkedIn attracts adults ages 25-44.
  • News/weather: The Weather Channel was used by 58%; age distribution across sites was similar, except for Time Mobile and Thomson Reuters.
  • Shopping: Amazon and eBay lead the way (57% and 41%).
  • Music: iTunes, Pandora, and Sirius XM appeal more to males, while Yahoo
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Starbucks Expanding Mobile Payment Program

Starbucks has been testing a program launched in September of last year for users with iPhones. The program allows customers to pay for their purchases via their mobile devices using a special Starbucks Card mobile application. The app was initially accepted at just 16 Seattle and San Francisco area stores.

In March, the company expanded the program to include 1,000 Target stores across the United States. CEO Howard Schultz announced this week that they would soon be expanding its mobile payment program to more stores over the coming months.

After entering a Starbucks card number in the application, the Starbucks Card app displays a barcode which can then be shown at checkout in lieu of handing over a physical card to be swiped. The app also allows customers to check their card’s balance, view transactions, and reload the card with new funds.

It will be interesting to watch this sort of mobile payment system as it expands outside of the very tech-savvy areas where it has been initially tested. Will mainstream users adopt this system in large numbers? Will it really be more efficient? Or will you be stuck in line behind folks who are fiddling with their phones? Time will tell.

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