Erie Insurance Uses Drone on Property Claim

Erie Insurance applied to the FAA for an exception to experiment with using drones in the claims adjustment process. This short video shows how they used a drone to inspect a homeowners roof. This is just the beginning of how drones are transforming the insurance business.

Question: What other examples of drone usage in the insurance industry have you seen? You can leave a comment by clicking here.

Webinar Recording: OnBoarding New Clients

Sponsored by AgencyBloc

A Welcome Kit is Great, but…

Many agencies have created a welcome kit they send out to new clients. Steve will highlight what can be included in your kit. He will also provide ideas on other actions you can take to engage your new client so they will never think about leaving.

What technology can you use to create a great customer experience?

Steve will talk about the benefits of using an agency management system with email marketing capabilities to manage the onboarding process.

What multi-media is available and how should I use it?

Creating a great customer experience means using more than just email. Steve share some ideas on how you can incorporate video, on-line learning courses, mobile apps, client portals, and who knows what else. All of these are ways to engage your new client with your organization.

Vertafore Acquires QQ Solutions

Vertafore announced today that it has acquired QQ Solutions based in Deerfield Beach, FL. The terms of the deal were not disclosed.

QQ Solutions offers a comparative rating platform as well as a web architected SaaS-based agency management system – QQ Catalyst.

All of QQ Solutions’ 65 employees will join Vertafore and Mark Malis – current CEO – will continue to run the company from its current location in Florida.

“Over the next eight years, three billion new individuals will be coming online, joining the global conversation, and contributing to the global economy. Their ideas—ideas we’ve never before had access to—will result in new discoveries, products, and inventions that will benefit us all.

Peter H. Diamandis

Abundance: The Future Is Better Than You Think (Simon and Schuster, 2012), Location: 140

Drones, Risk Management and Insurance – What You Need to Know

Steve Anderson LinkedIn Influencer
April 21, 2015

The use of drones by commercial companies will require the proper insurance coverage. This is an opportunity for insurance agents and brokers to demonstrate their risk management expertise and, at the same time, create new business.

If the job is dull, dirty or dangerous, then it is likely you will use a drone.

Read the full article at:


Applied Systems Agency Productivity Survey

The pace of business in today’s insurance marketplace continues to rise, requiring independent agencies to operate as efficiently and effectively as possible to grow their business. Applied Systems (and myself) are interested in hearing from insurance agencies like you on the types of strategies, tools, and tactics your organization uses day-to-day to increase staff productivity while growing your book of business. To participate in the survey simply click on the link above.

Insurance Innovation? Oxymoron or New Focus for the Industry?

in·no·vateˈinəˌvāt/ verb
– Make changes in something established, especially by introducing new methods, ideas, or products.
– Introduce (something new, especially a product).

ACORD Insurance Innovation Challenge

Is insurance innovation an oxymoron?

This phrase might qualify because the words “insurance” and “innovation” have historically had opposite meanings — old set in our ways versus introducing new methods, ideas, or products.

I’ve been quite critical of the insurance industry as a whole for not embracing and adapting faster to rapidly changing technology and the resulting change in consumer expectations.

Over the last few years, I’ve been hearing from an increasing number of businesses and individuals that are working on bringing some very creative and dare I say, innovative methods, ideas, and products to the industry. One of their big problems is getting enough visibility for their ideas and products — which is why they seek me out.

Fortunately, ACORD (the insurance industry standards body) has also recognized this problem and is taking steps this year to provide a platform that will highlight innovations within the industry. The 2015 ACORD Insurance Innovation Challenge provides a platform to showcase the best and brightest within the global insurance industry.

The ACORD Insurance Innovation Challenge

The Innovation Challenge is the first insurance-specific technology and innovation competition. It is open to individuals and organizations of any size, from anywhere in the world. The only criteria? Have a new method, idea, or product that can be applied to transform the way the insurance industry does business.

Winners will be selected based on their ability to develop products and services that have the potential to bring significant innovation to the industry.

“Everyone in the industry is talking about disruption, so we wanted to give them a chance to stop talking and start acting,” said Malou August, ACORD Director of Event Programs. “People are challenging ‘business as usual’ in other industries right now. This event is an opportunity for insurance industry players to step up and create the actual innovations we need.”

The deadline for applications is May 1, 2015. A panel of nine independent judges will review these initial applications. These judges will score the submissions and the top five or more candidates in each category will move to the next round.

These winners will be invited to present a 20-minute pitch to the judges on June 18, 2015, at the ACORD office in Pearl River, New York. Three finalists will be chosen from each category.

Showcase finalists will receive a speaking slot before an audience of potential investors, partners, press, and employers at ACORD2015, the flagship ACORD event taking place November 2-4, 2015, in Boca Raton, Florida. At ACORD2015, judges will select the winners, who will receive prizes valued at up to $25,000.

How Do You Apply?

Do you have a great idea? Are you proud of your company’s accomplishments? Itching for you and your colleagues to get the peer recognition you deserve? Then complete an application and let the insurance world know what you have done. Remember, the deadline for applications is May 1, 2015.

Complete information about the ACORD Insurance Innovation Challenge is available at

(Originally published on LinkedIn, April 6, 2015)