In October 2009, 57 hard drives containing video and audio files related to coordination of care and eligibility telephone calls from providers and members were stolen from a leased facility in Chattanooga, Tenn. that formerly housed a BlueCross BlueShield call center. The video files were images from computer screens of BlueCross BlueShield customer service representatives [...]
|
I recently discussed the need for agencies to take steps to “create a plan to survive these difficult times.” One of the steps I recommended was to communicate with clients. I suggested that you be proactive in providing them “extra information and services that will help them manage their business better.” Over the last couple [...] One of my passions is helping insurance agencies be successful and profitable. As I mentioned in my editorial last month, the current economic conditions have some agency owners questioning their ability, at least over the short term, to be both profitable and successful. In today’s economy, it’s extremely important for you to distinguish yourself by [...] I’ve been reading quite a bit lately about how to create a customer experience that will WOW clients and keep them coming back for more. When I ask agents what they do to create these types of experiences for their clients, most have a difficult time answering. While most agents say they provide “good customer [...] |
Subscribe via
   "This recommendation is probably one of the easiest I have ever written. Simply stated, there are few people in an industry that can truly be called a 'Guru' and Steve is among those rare few." Jim Coyte's endorsement of Steve's work as Executive Editor at The Anderson Agency Report       |
|
Copyright © 2010 Steve Anderson - All Rights Reserved |
||
