It is becoming increasingly important for everyone in the insurance industry to take a hard look at our ability to attract new talent. Of the approximately 78 million Baby Boomers, about 8,000 turn 60 every day. The industry has a long way to go in order to attract and retain enough people to replace retiring [...]
The biggest expense in any agency is the staff. Of course, a quality staff is also the most valuable asset. Unfortunately, most agents I meet report that they are having a hard time identifying, recruiting, training, and retaining qualified staff.
This problem is not going to go away. In fact, it is going to get worse. [...]
Outsourcing. Just saying the word out loud raises questions and emotions. During several recent presentations, I have started talking about outsourcing as an option that agencies should consider. In fact, a few agencies have already started hiring staff from another country to work for them. That said, many agency owners and staff react negatively to [...]