In October 2009, 57 hard drives containing video and audio files related to coordination of care and eligibility telephone calls from providers and members were stolen from a leased facility in Chattanooga, Tenn. that formerly housed a BlueCross BlueShield call center. The video files were images from computer screens of BlueCross BlueShield customer service representatives and the audio files were recorded phone conversations from January 1, … [Read more...]




