Summary:

In this episode of The Digital Broker, Steve and Ryan talk with Eric Wistrand, IT Director at the Couch Braunsdorf Insurance Group, and learn how his agency successfully implemented an electronic payment solution. By listening to this episode, you will learn:

• How the order-to-cash cycle is riddled with failure points, what they are, and how they affect different payment methods
• What your options are to mitigate or eliminate those failure points, and what to look for when evaluating those options
• What the payment process looks like when it is optimized, and how it saves your agency time and money

The Digital Broker podcast is brought to you buy Indio Technologies. Indio turns the application and renewal process into an online TurboTax like experience for your clients. As a result, the 1,000+ agents using Indio provide their clients with a top-rated customer experience, reduce their E&O exposure, and outgrow their competition. To learn more about Indio, click here!

Recap:

Clients are still in the habit of paying an insurance agency by check, but take a look at everything that has to happen for that check to clear. (9:20) The check has to arrive in the mail. Someone has to break it open, time-stamp it, and reroute it to the accounting department, assuming an account manager doesn’t have to get involved first. Someone in accounting then tags the check to the client’s file before sending the check out to be deposited. This is typically a batched process—checks accumulate until a batch is deposited all at once, prolonging the clearance of the funds further.

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Summary:

This episode was originally recorded on December 27th, 2018.

In this episode of The Digital Broker, Steve and Ryan talk to Adam Bratt, co-founder of Indio Technologies, to learn more about how Indio is already helping agents and brokers and will continue to do so by introducing new features. By listening to this episode, you will learn:

• A bit about Adam’s background and how Indio got started
• How Indio’s existing features help the insurance industry as a whole, saving agents and brokers time, keeping clients happy, and directing more business to carriers
• How Indio plans on stimulating even more operational excellence by introducing new business intelligence features
• How insurance agencies at large are dealing with pressure to keep up with data technology, where they have made progress, and where there’s still work to be done

The Digital Broker podcast is brought to you buy Indio Technologies. Indio turns the application and renewal process into an online TurboTax like experience for your clients. As a result, the 1,000+ agents using Indio provide their clients with a top-rated customer experience, reduce their E&O exposure, and outgrow their competition. To learn more about Indio, click here!

Recap:

Indio has been The Digital Broker’s sponsor since the podcast’s inception, and we’ve talked about the product when we thought it was appropriate, but many of our listeners are still curious: how does Indio help agents and brokers do their jobs better?

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