As expected, just a few months after Applied Systems purchased Artizan Internet Services, they have announced final integration of their online customer service tool, CSR24, with Applied TAM and Epic.
With the integration, the CSR24 system will be able to access client policy data from either system and post it through a secured connection to Artizan’s servers. The data will then be available online for staff and policyholders. The policyholder never touches or changes the original system data. The data is secure and agency staff reviews all transaction requests before binding. All activity generated through CSR24 will also post automatically to either system so all CSRs/producers/claims personnel will receive proactive information from the policyholders.
Artizan’s CSR24 also offers a call center option, which allows agents to switch their inbound calls on a nightly basis or during emergencies.