The Perils of Using Internet Explorer as Your Default Browser

You can now listen to this article
Voiced by Amazon Polly

When Microsoft released Windows 10 nearly four years ago, it included a new updated and modern browser called Edge. While Internet Explorer lived on due to some underlying code in Windows and for compatibility with legacy business websites, Microsoft no longer provides updates for Internet Explorer when new web standards are released.


That’s a problem for the insurance industry.

Way too many insurance companies and technology vendors require the use of Internet Explorer to make their websites and web platforms fully functional.

Microsoft has tried some different ways to push businesses to improve their older web apps but, unfortunately, IT administrators have naturally taken the easy route of continuing to rely on Internet Explorer and its various compatibility modes.

A recent article posted on the Microsoft Tech Community site authored by Chris Jackson highlights Microsoft’s concern about how business is continuing to rely upon Internet Explorer.

“Internet Explorer is a compatibility solution,” warns Jackson, rather than a browser that businesses should be using every day for all web browsing activity. “We’re not supporting new web standards for it and, while many sites work fine, developers by and large just aren’t testing for Internet Explorer these days. They’re testing on modern browsers.”

The following chart shows the browsers used to access my website:

 browser data

The Microsoft Edge browser has not been a great solution because it doesn’t deliver a compelling experience for consumers or businesses. It also was not available for older versions of Windows, including Windows 7. Microsoft has announced that they are building a chromium-based browser, but time will only tell how well that works and how well it is accepted.

The Google Chrome browser has won the browser wars, at least for now.

So what?

So, I suspect some of you are wondering why I am spending time writing about this issue. What are the options for agents, brokers, and their staff? Here are a few thoughts about how you might think about the browsers your team should be using.

  • Identify who is using what browser. If my website statistics reflect current agency usage, then the Chrome browser is the most used browser in your organization.
  • Identify those users using the Chrome browser and note what sites work and don’t work. Pass that information on to other staff members.
  • Identify legacy websites that require Internet Explorer. I suggest starting a list of the legacy website platforms that do not work correctly in Chrome. This list will provide an idea of how many sites still require Internet Explorer to operate appropriately.
  • Talk to legacy website owners. Whether it’s an insurance company with a legacy website that requires Internet Explorer or a vendor or platform, make sure to contact them and express your concern about their use of old, outdated, and no longer supported software (Internet Explorer).

Being required to use a legacy browser that is no longer supported for new web standards is not the position an agency wants to be in. If Microsoft no longer wants you to use their Internet Explorer browser, then you should find ways to make sure you are minimizing the impact in your organization.

What has your organization done to eliminate Internet Explorer from your office? What are the problems have you experienced? You can help others by sharing your tips and tricks.

Steve Anderson provides information to insurance agents about how they can use technology to increase revenue and/or reduce expenses. He speaks professionally to hundreds of agents each year on the future of technology, the social web, and how insurance agencies can establish their Internet presence.

Please note: I reserve the right to delete comments that are offensive or off-topic.

Leave a Reply

Your email address will not be published. Required fields are marked *

5 thoughts on “The Perils of Using Internet Explorer as Your Default Browser

  1. Like our current agency management vendor, in our cloud-based product, Internet Explorer is the ONLY option. So all real-time transactions, etc, rely on IE. We have to minimize our cloud desktop and work from our local computer to use Chrome (which I do prefer!).

  2. It is time for most people to switch to open source browsers such as firefox , thunderbird, opera and qwant. These are developed jointly my multi national software professionals and less likely to contain tricks and trolls intended to make money for large corporations who try to establish a quasi technological monopoly.

  3. You’re spot on. The ONLY reason I use IE is because so many insurer sites only work with it. It’s absurd. Then you take a company like Vertafore with their PL Rating product and the only browser they support is IE. For all the rapid change going on in the industry, there sure are a lot of dinosaurs. Didn’t Microsoft quit supporting IE somewhere around 2016?