Google Makes Remote Desktop Access Easier

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I am often asked to help friends and family with their computer or software problems. Some of you may be in a similar situation. It can be very frustrating to help over the phone. Often, the easiest way to help is to take over their computer and make the necessary changes.

Chrome Remote Desktop

Remote access to another computer has been available in various forms for some time. Now, Chrome has a new solution in the form of Chrome Remote Desktop, which allows you to control another computer (or give access to yours) via a simple website.

In the past, using Chrome to grant access to a desktop involved both parties downloading an app from the Chrome Web Store, and navigating a clunky, dated interface. Now, parties need only visit a website, where one person sets up the tool by generating an access code to be used by the other person to log in. The web portal doesn’t replace the existing Chrome app — it just makes it a whole lot easier to use the feature, which is a blessed relief for anyone who has ever had to talk their parents through a necessary computer task.

You can use a computer or mobile device to access files and applications on another computer over the Internet with Chrome Remote Desktop.

Set up Chrome Remote Desktop

You can set up remote access to your Mac, Windows, or Linux computer.

  • On your computer, open the Chrome browser.
  • In the address bar, type remotedesktop.google.com/access.
  • Under “Set up Remote Access,” click Download.
  • Follow the on-screen directions to download and install Chrome Remote Desktop.
  • You may have to enter your computer password to give Chrome Remote Desktop access. You may also be prompted to change security settings in Preferences.

Share your Computer with Someone Else

You can give others remote access to your computer. They’ll have full access to your apps, files, emails, documents, and history.

  • On your computer, open the Chrome browser.
  • In the address bar at the top, type remotedesktop.google.com/support, and press Enter.
  • Under “Get Support,” click Download.
  • Follow the on-screen directions to download and install Chrome Remote Desktop.
  • Under “Get Support,” select Generate Code.
  • Copy the code and send it to the person you want to have access to your computer.
  • When that person enters your access code on the site, you will see a dialog with their email address. Select Share to allow them full access to your computer.
  • To end a sharing session, click Stop Sharing.

The access code will only work one time. If you are sharing your computer, you will be asked to confirm that you want to continue to share your computer every 30 minutes.

As I said, there are many options available to take remote control of another computer. This is a simple way to gain quick access, so you don’t have to get frustrated having to explain, “no, click this button!”

What do you use for remote access for technical support?

Please note: I reserve the right to delete comments that are offensive or off-topic.

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