“Designing and Implementing a Winning Customer Experience – Episode 023”
by Steve Anderson and Ryan Deeds

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Summary:

In this episode of “The Digital Broker”, Steve and Ryan discuss how insurance agencies must evolve from providing “customer service” to “customer experience.”

By listening to this episode, you’ll learn:

  • What’s the difference between “customer service” and “customer experience”
  • Why it is important to provide more than the minimum expected service
  • How a well-designed customer experience plan can grow a business
  • How to design a customer experience program
  • What specific things can be done to win the loyalty of clients

The Digital Broker podcast is brought to you buy Indio Technologies. Indio turns the application and renewal process into an online TurboTax like experience for your clients. As a result, the 1,000+ agents using Indio provide their clients with a top-rated customer experience, reduce their E&O exposure, and outgrow their competition. To learn more about Indio, click here!

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