“Understanding The Critical Role of Human Resources Within An Insurance Agency (Featuring Michelle Trueblood) – Episode 019”
by Steve Anderson and Ryan Deeds

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In this episode of “The Digital Broker”, Steve and Ryan speak with Michelle Trueblood, the Chief Human Resources Officer of The Horton Group, an insurance, employee benefits and risk advisory firm based in the Chicago suburb of Orland Park, Illinois. The Horton Group has offices throughout Indiana, Illinois, Michigan, and Wisconsin. Horton is a mid-market broker with about 400 employees and 75 million dollars in annual revenue.

By listening to this episode, you’ll learn:

  • How the role of Human Resources has developed at insurance agencies
  • Current and future issues that HR professionals will need to address in the industry
  • How capital investment can create a better employee experience
  • How a training team can have a positive impact on the organization
  • How an onboarding process can be effectively developed
  • How creative workplace practices increase employee retention
  • How college recruiting and internship programs can positively affect an agency

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