How to Stop Spam Robocalls

According to the Federal Communications Commission (FCC), U.S. consumers received approximately 2.4 billion robocalls per month in 2016. It feels like I receive a large number of those calls. It has gotten so bad that I don’t answer my phone (cell or office) anymore from a number I don’t recognize.

stop robocalls

The FCC is taking steps to try to stem the tide of robocalls and texts. They do provide some helpful information on how to stop unwanted robocalls and texts. An article on the FCC website – Beating Back Unwanted Robocalls – goes into more depth on the problem.

Even with strong enforcement action, it is unlikely these annoying calls will stop.

For several years I have used an app on my phone that helps me identify potential scams, spam, and telemarketing calls. The app is called Hiya. It is available for both Android and iOS smartphones.

The Next Generation of Livescribe Smartpens — Aegir

Because I believe (and research confirms) that handwriting notes improves the retention of the information you’re hearing and increases creativity, I am always looking for tools that help support handwriting yet allow me to capture the information digitally. I like a hybrid system.

Livescribe Aegir Update

I last wrote about Livescribe in March 2013. The company has been quiet for the last few years. That changed recently when the company announced the availability of their new Aegir smartpen and the release of their enhanced Livescribe+ apps for mobile (Android and iOS) as well as a desktop app. There is also a new Microsoft Office plug-in that lets users print any document with the Livescribe dot pattern.

The new Aegir pen is smaller in size and can store 1,200 pages of notes before it needs to be connected to the Livescribe+ mobile app and lasts for up to 10 hours. Once synced, the mobile app can digitize handwritten notes as text, PDF, image, or vector.

Use QuickJump to Navigate to Windows Folders Quickly

My computer is very organized. I maintain a particular folder structure that allows me to find documents and information quickly. The downside of that organization is that often it can take many clicks to get to the specific folder that has the information I’m looking for.


I have found a quick and easy solution – QuickJump.

How to Manage Microsoft Outlook’s AutoComplete List

Microsoft continues to improve the Outlook email client. There seems to be an increasing number of productivity tools built into the Outlook platform many people are not aware exist, nor do they know how to use them.

One of those tools is called the AutoComplete list.

The AutoComplete list, automatically maintained by Outlook, is used by both the automatic name-checking feature and the automatic completion feature. This list is also known as the nickname cache and is generated automatically when you send email messages from Outlook. The list contains SMTP addresses, LegacyExchangeDN entries, and display names for people to whom you have sent email previously.

The AutoComplete list for Outlook is specific to Outlook and does not share information with the Outlook Web app (OWA).

“Account Manager Burnout: Is Your Insurance Agency Afflicted, and What to Do About It – Episode 53”
by Steve Anderson and Ryan Deeds

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In this episode of The Digital Broker, Ryan Deeds and Melissa Wilder confront the day-to-day challenges affecting so many account managers, how they often lead to burnout, and what to do about it. By listening to this episode, you will learn:

  • Why the account manager’s job has become more challenging in recent decades, even as technology has made everybody else’s job easier
  • Why account managers tend to inherit everybody else’s tasks and mistakes, and how to correct this injustice
  • How to separate account manager responsibilities from everyone else’s at the agency by applying the principles of operational excellence, relieving account manager burnout and restoring passion and purpose to the job

The Digital Broker podcast is brought to you buy Indio Technologies. Indio turns the application and renewal process into an online TurboTax like experience for your clients. As a result, the 1,000+ agents using Indio provide their clients with a top-rated customer experience, reduce their E&O exposure, and outgrow their competition. To learn more about Indio, click here!


This is going to come as a shock to a lot of people, but being an account manager used to be fun. You were on the road more, playing a bigger part in the negotiation process: meeting with clients and carriers, getting to know the insured, honing and using finesse and other stimulating skills.

What a far cry from the account manager lifestyle today. From the moment they enter their office, which they’ll never leave before the day is up, account managers are inundated by a stream of tedious, disparate tasks and overwhelmed by the pressure to get them all done today.