Progressive Insurance stopped sending agents paper copies of policies and endorsements some time ago. They’ve now taken the next logical step: turning off paper to policyholders. This new service is an extension of a Paperless Billing service introduced in early 2007 that allowed customers to request that they receive an electronic bill versus a physical paper bill delivered by the U.S. Mail.

New or existing clients can request that all of their documents from Progressive be delivered as an attachment to an e-mail. Consumers are increasingly receiving and paying their bills electronically. This trend will continue. It is important that you began asking your clients how they want to receive information from you.