The Independent Agents & Brokers of America (IIABA or the Big “I”) has created a new Web-based agency resource called the Big “I” Virtual Risk Consultant (VRC) powered by Rough Notes.

“One in five claims that we see with the Big ‘I’ Professional Liability Program are a direct result of recommendation or risk assessment errors alleged against the agent,” says David Hulcher, Big “I” director of agency E&O risk management. “The VRC will go a long way to help agents avoid these types of claims and will increase the professionalism of agency staff.”

The VRC offers a comprehensive suite of tools to help agency staff better understand customer operations and to identify risk exposure with business-specific questionnaires and checklists that also provide solid customer file documentation should a claim arise. This service allows members to create more professional customer proposals and effectively explain complex insurance coverage. The VRC also provides invaluable content to assist the agency in successfully promoting its services, such as in the way of pre-written business letters and hundreds of articles for use in customer communications and marketing.

Big “I” members can learn more and purchase the VRC directly. An annual subscription for an agency with 15 or fewer users is $250 per year, per state. The fee for agencies with over 15 users is $500. A four-year subscription for the price of three is available for $750 and $1,500, depending on agency user count.