the leading authority on insurance agency productivity, technology & profits
A new study from online presentation software company, SlideRocket, found that Microsoft PowerPoint is one of the most difficult and least engaging pieces of office software. Over 30% of respondents reported falling asleep during a PowerPoint presentation. Of those, almost 20% have said they’ve fallen asleep so many times that they’ve lost count. The survey of over 1,000 working adults found that the most frustrating features of PowerPoint … [Read more...]
For any business, but especially a service-based business like insurance agencies, the ultimate (and most important) question to ask customers is, "How likely is it that you would recommend this company (agency) to a friend or colleague?" According to Fred Reichheld, by asking this question you identify detractors, who tarnish your firm's reputation and readily switch to competitors, and promoters, who strengthen your company with positive … [Read more...]
More than one in five Americans currently own/plan to own a tablet computer within the next three years, according to a new online survey* conducted in November by Harris Interactive and sponsored by Fuze Box. An estimated nine million people already own tablet devices. This new research shows a major growth opportunity for tablet-related applications built for personal and business tasks. Adults who own and/or plan to buy a tablet … [Read more...]
According to a new report from Pew Research Center's Internet & American Life Project, 72% of American adult cell phone users now send and receive text messages, up from 65% last September. Teens continue to text more than adults with 50 messages a day "on average," in contrast to the "typical 10 text messages sent and received by adults" every day, Pew said. The non-profit organization compared the results of its May survey of 2,252 … [Read more...]
An In-Stat survey asked 1,300 respondents, “What features are desired on your next phone?” The top three responses were better connectivity, better audio, and simplicity. Here’s a rundown of what In-Stat found in its research: Survey respondents expressed interest in more mainstream features, not “exotic” bells and whistles such as wearables, dual-screen, e-paper, or roll-out displays. Digital cameras, speaker phones, and GPS … [Read more...]
According to a recent RingCentral survey of over 300 customers in late 2009, small offices perform much of their work away from a physical office. Some interesting results: 45% conduct business away from the office more than three fourths of the time. 80% try to give the impression to clients they are in the office when making or receiving business calls. 57% report having some employees work from a virtual office. Only 15% said all … [Read more...]
Increasing efficiency and effectiveness are the key factors to maintaining profitability. Making sure that your agency is receiving the maximum benefit from your technology investment is the first step. This technology audit self-test is published each year as a tool to help you measure how well you are currently using technology in your agency. As extra incentive, every agency that completes the survey will have immediate access to download the … [Read more...]
